Privacy Policy

• When you join the waitlist or contact us: your email address, and anything you choose to tell us about your business.
• When you use Provida Care: your name, email address and profile photo (if you sign in with Google), and the records your organisation keeps in it — staff details, rosters, and client and participant records.
• Usage data: anonymous page-view statistics. We don't use advertising cookies or tracking pixels.

Records about the people your organisation supports — including health and disability information — belong to your organisation. We store and process them only to provide the service, only your organisation's authorised staff can see them, and we never use them for marketing or sell them.

To run and support the service, to sign you in, to send emails you've asked for (sign-in codes, waitlist updates), and to improve the product. We don't sell personal information.

Provida Care's data is stored in Sydney, Australia. We use a few trusted providers to run the service — hosting (Vercel), database (Neon), email (Resend) and sign-in (Google) — some of which may process data overseas, under their own security and privacy commitments.

Data is encrypted in transit and at rest, and access is limited to the people who need it.

You can ask to see, correct or delete your personal information, or unsubscribe from emails at any time. If you're a participant, contact your provider first — they control your records — or contact us and we'll help.

Email hello@providacare.com.au. If you're unhappy with how we handle a concern, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

If we change this policy we'll update the date above, and tell customers directly about anything significant.